Ricoh SOP 2.x/3.x printers support the Celiveo 365 embedded printer agent.

This section provides the information regarding the prerequisites, specific settings to be made on the Ricoh SOP 2.x/3.x printers to use them with Celiveo 365.

1. Prerequisites

Before you install, make sure these prerequisites are met:

  • The printer is connected to an active LAN connection with Internet access (direct or through Proxy).
  • The printer has a fixed IP or DHCP reserved IP address, DNS is set.
  • The network allows management by SNMP v1/v2/v3.
  • The printer time and date are set to local time
  • HTTPS is enabled
  • Session timeout is set to more than 30s
  • JRE (Java SE Runtime Environment) 8 or Correto OpenJDK 8 (recommended) is installed on the PC where the administrator uses Celiveo 365 web portal to add and sync Ricoh printers. This requirement is specific to Ricoh as Celiveo 365 has to rely on RXOP, a Ricoh-supplied module to deploy the agent to Ricoh printers, only available on Java. The Celiveo ABA (Admin Browser Agent) invoked from the browser to add/sync/remove printers is calling that RXOP module for Ricoh printers.

2. Configure the printer before installing the Embedded Agent

Follow these instructions to configure the Ricoh printer:

2.1 Login to printer

  1. At the web browser, enter the IP address of the Ricoh printer.
  2. On the printer home page, click [Login].
  3. When prompted, enter a valid administrator username and password.


  1. Click [Login].

2.2 Enable SSL from Web Image Monitor

  1. Login to the printer’s Web Image Monitor.
  2. Go to Device Management > Configuration.
  3. To create a device certificate, go to Security > Device Certificate.
  4. Select the radio button for Certificate1 and click Create.
  5. Enter the required information and click OK.
  6. Click Home.
  7. Go to Device Management > Configuration > Network Security.
  8. At SSL/TLS – Port 443, select Open. Then click OK.

2.3 Set printer Sleep Mode Timer and auto Logout Timer

You need to set the Sleep Mode Timer (in minutes) and the Auto Logout Timer (in seconds) so that Sleep Mode Timer is longer than Auto Logout Timer.

Get to the time configuration screen through “Device Management” then “Configuration” and “Select Timer” option.
If Auto Logout Timer is enabled:
- ensure it is set to more than 30 seconds (default is 180s).
- the Sleep Mode Timer time (defined in minutes) must be longer than the auto Logout Timer (defined in seconds).

3. Connecting the card reader to the Ricoh printer

These card readers are supported natively by Celiveo 365; no manual setup is required on the printer:

Manufacturer Model Protocol VID/PID
Elatec TWN3 Keyboard emulation 09D8/0310
Elatec TWN4 Keyboard emulation 09D8/0410
HID OmniKey 5127 Keyboard emulation 076b/5427
HID OmniKey 5427ck Keyboard emulation 076b/5428
HID OmniKey 5128 Keyboard emulation 076b/5128
RFIdeas PCProx Keyboard emulation 0c27/3bfa

3.1 Configuring additional Vendor ID and Product ID at the Printer (optional, for other readers only)

If you want to use another card reader, first ensure the reader uses the keyboard emulation mode and that its USB cable plug fits the micro or mini USB port available on the side of the printer screen, then get the reader PID/VID (Product ID and Vendor ID). That information should be in the card reader documentation.

You then need to add that card reader Vendor ID and Product ID (VID/ PID) on each printer where that reader is attached, this is a one-time configuration.

  1. At the printer panel, login as Machine Administrator.
  2. Go to System Settings > Program/ Change USB Device List
  3. Select a Device item and enter the Vendor ID and Product ID
  4. Click OK to save the settings.

3.2 Connect the card reader to the printer

The card reader must be connected to the mini or micro USB port available on the right side of the printer screen.
The USB A port available on the left side of the screen is for walk-up documents printing and shall not be used, it is not accessible by the embedded agent.
The USB A port available on the back of the printer shall not be used, it is also not accessible by the embedded agent.

  1. Switch off the printer.
  2. Locate the micro-USB or mini-USB slot connector on the right side of the printer screen, it is protected by a plastic cover.
  3. Connect the micro-USB or mini-USB cable from the card reader to the micro-USB or mini-USB port on the printer
  4. Connect the device to the power cable.
  5. Switch on the printer.

Installing the embedded agent for Ricoh SOP 2.x/3.x printers

In the Celiveo 365 WebAdmin portal, when adding Ricoh printers, the wizard requests to select the agent to load in the printer.
Use the latest version of the agent unless instructed otherwise by your IT, all information is available here.

Once the Celiveo 365 embedded solution is installed on the device, there are additional settings to be done in order to operate in the Celiveo 365 environment.

Last modified: 16 July 2024

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