If you suddenly can’t print through Universal Print when it was working previously you can perform the following verification on the Microsoft print service:

  • End-users: Verify if you can list Cloud printers when adding printers to your Windows 11 instance.
  • Administrators: Reach the portal.azure.com page, access the Universal Print tab, request the printers list. If it is successful, press F5 (refresh).

If no printer appears in Windows or if an error appears instead on the printers list, Microsoft Universal Print experiences an outage.
Open a ticket with Microsoft to signal the issue, and try again a bit later.

Last modified: 18 December 2024

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