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Add Users/Groups as Administrators
Configuration » Adding and removing admins » Add Users/Groups as Administrators
Add Users as Administrators From the main menu, click . Click on users . then add user Click the icon next to the [Search box], to list first 1000 users belonging to the selected Entra ID. You can also search for particular user/ users by providing short names…
Manage Printers
Configuration » Adding printers to your Celiveo 365 portal » Manage Printers
On this page, you can add or delete a printer. Or, simply get an overview of all the printers managed by Celiveo 365 Web Admin. Click on one of the sections for details: About the printers list Add printers Add a Microsoft Universal Print queue Edit printer…
Tag Printers and Users
Configuration » Adding printers to your Celiveo 365 portal » Tag Printers and Users
Use Tags to Define Communities Contents What is community? Why use Tags/Communities? Examples Use Bookmarks to access communities quickly How to… Label a Tag Tag Printers Tag Users Tag User Groups What is a community? A community is a…
Printer Sync Status stays forever as “Sync request Sent”
Troubleshooting » Printer Sync Status stays forever as “Sync request Sent”
When a sync is requested for a printer, the Celiveo 365 web portal uses the Azure IoT technology to trigger actions by the Celiveo ABA (Admin Browser Agent). At start time the Celiveo ABA running on the admin PC opens an outgoing connection to the Azure IoT service on…
Admins managed in Entra ID, RBA
Configuration » Adding and removing admins » Admins managed in Entra ID, RBA
Contents About System Administrators The Super Admin What is a Community Regular Admins Print Rules and Access Control Rules Visibility of Users and Printers on Web Admin Effective Community How to… Add (sub)Administrators Link…
Adding and removing admins
Configuration » Adding and removing admins
At subscription time, only the privileged role administrator who made the subscription to Celiveo 365 is authorized to log in to the Web Admin. To allow more administrators to access the Celiveo 365 Web Admin portal, add them by following the steps detailed…
ID, release print jobs on printers without Celiveo embedded printer agent
» ID, release print jobs on printers without Celiveo embedded printer agent
The following steps apply to printers without an embedded agent, controlled by the UPE Automatic NFC user authentication and print jobs list popup on mobile (iOS and Android) With Celiveo 365 , end-users don’t need to use PIN codes or a badge to authenticate…
Subscription
Troubleshooting » Subscription
Error during the Microsoft rights assignment The subscription to Celiveo 365 subscription be performed on https://subscribe.celiveo365.com by an administration with the Entra-ID “privileged role administrator” role. That role is necessary to authorize…
Subscription and Permissions
Prerequisites for Celiveo 365 » Subscription and Permissions
Subscription Requirements Microsoft Universal Print licenses for all subscribed users. Microsoft Entra ID Account is required to access the Celiveo 365 subscription portal. The used Microsoft Entra ID Account requires the following roles: (Information at:…
NFC tags, QRCode, photo of printer (optional)
Configuration » Adding printers to your Celiveo 365 portal » NFC tags, QRCode, photo of printer (optional)
Celiveo 365 provides a user-friendly and flexible print and print jobs management on mobiles, without having to install any application. End-users authenticate with the Entra ID SSO, highly secure. With their mobile: Administrators can take a photo of the printer…
Printers without on-screen Celiveo 365 integration
Printers and readers supported by Celiveo 365 » Printers without on-screen Celiveo 365 integration
Releasing print jobs on legacy printers Celiveo 365 allows to release print jobs on network printers that don’t support the Celiveo 365 embedded agent/on-screen integration, when they fully support the IPP 2.0 protocol and with a Celiveo UPE IoT service…
Universal Print is not accessible anymore from Windows
Troubleshooting » Microsoft Universal Print » Universal Print is not accessible anymore from Windows
If you suddenly can’t print through Universal Print when it was working previously you can perform the following verification on the Microsoft print service: End-users: Verify if you can list Cloud printers when adding printers to your Windows 11…
Step-by-step configuration of OAuth2/OneDrive App in Azure
Celiveo 365 Scan » Step-by-step configuration of OAuth2/OneDrive App in Azure
The high-security Oauth2 protocol provides state-of-the-art access-control to OneDrive and ensures that only the logged in user is able to upload documents to it’s designated area. You first need to create and register an Azure Authentication application that…
Celiveo 365 Mobile (Print Portal and Mobile Apps)
Celiveo 365 Mobile (Print Portal and Mobile Apps)
What is Celiveo Mobile? Celiveo Mobile is a category of services, with Celiveo Print Portal, My Celiveo and Celiveo iOS/Android Mobile app that allow users to submit and release print jobs via a web page or a smartphone/tablet. Print Portal Print Portal allows to…
How to deploy Universal Print queues to client PCs using Microsoft Endpoint Manager admin center
Configuration » Creating Virtual Printers Print Queues » Microsoft Universal Print Queues: create and deploy » How to deploy Universal Print queues to client PCs using Microsoft Endpoint Manager admin center
Collect MUP Configuration Settings Go to your Celiveo 365 tenant URL (eg: http://companyname.celiveo365.com/) and confirm your MUP Printer Description Name. In your Azure portal: https://portal.azure.com/. Go to Universal Print > Manage Printers. Select the…
Terms of Service for Celiveo SaaS Services
Terms of Service for Celiveo SaaS Services
Terms of Service for Celiveo SaaS Services, rev 23-10 Last Updated: October 12, 2023 We, at Celiveo are on a mission to make Documents management easier, safer and possible wherever your work. We hope you love our products and services — from print jobs encryption…
Welcome to the Celiveo 365 Technical Documentation
Welcome to the Celiveo 365 Technical Documentation
Introduction This manual will help you get the best out of the Celiveo 365 SaaS. *This documentation is for Celiveo 365, the pure Cloud Document Management SaaS on PaaS. The documentation for Celiveo 8 (on-premise and private Cloud print management) is available…
Web Admin
Change Log » Web Admin
ID Changes / Improved ID Added Features ID Defect Fix ID Removed 2025-04-25 – Web Admin [8.9.206.2] C365-25A ID Added Features 32260 Added Digital Signature as “Azure…
First steps
Configuration » First steps
Here are the first step to deploy and test Celiveo 365 Follow the below instructions to start using Celiveo 365: Step 1 should already be performed, it is detailed here. You have received a confirmation email about the subscription, providing the hyperlink for…
Error when creating Microsoft Universal Print Queues
Troubleshooting » Microsoft Universal Print » Error when creating Microsoft Universal Print Queues
Celiveo 365 makes it very easy to create Pull Print queues in Microsoft Universal Print, accessible from Windows 10/11 computers without having to deploy any PC. If the creation of a Microsoft Universal Print queue ends with an “unknown error” message, it…
System Requirements
Prerequisites for Celiveo 365 » System Requirements
This section details information about the components system requirements that necessary to operate Celiveo 365. Component Requirement Details Admin Browser Agent .NET Desktop Runtime 6.0.30 or higher subversion Desktop runtime is…
iOS and Android Celiveo Mobile apps
Celiveo 365 Mobile (Print Portal and Mobile Apps) » iOS and Android Celiveo Mobile apps
The Celiveo Print Mobile app is available for iOS and Android. It allows to: Print from apps that allow to share documents with other aps Review and manage the list of pending print jobs Release pending print jobs from the smartphone to any printer accessible from…
My Celiveo
Change Log » My Celiveo
ID Changes / Improved ID Added Features ID Defect Fix ID Removed My Celiveo 2025-04-25 [1.1.24.2] – C365-25A ID Changes / Improved NA No change My Celiveo 2024-11-08 …
My Celiveo
Celiveo 365 Mobile (Print Portal and Mobile Apps) » My Celiveo
My Celiveo is a web application for smartphone, tablets, PC, that allows to print documents, manage and release print jobs using a web browser. It is available at https://my.celiveo365.com It requires one or more UPE (Celiveo Universal Printer Endpoints) to be…
Printer Agent – HP
Change Log » Printer Agent – HP
ID Changes / Improved ID Added Features ID Defect Fix ID Removed 2025-04-25 – HP Embedded Agent [8.9.125.0411] C365-25A ID Added Features 32568 Ability to select output tray from…
License details
Subscription and Licensing » License details
Subscription Details License: Unique license ID created during the subscription process. Company Name: Information regarding the company subscribing Celiveo 365. Company Details: Information on the entity and user that initially subscribed to Celiveo 365. Data…
Automatic ID Code generation, PIN portal
Configuration » Automatic ID Code generation, PIN portal
An ID Code (similar to a PIN code but alphanumeric) is automatically generated the first time a user prints and sent by email to that user. That ID code allows to authentication on the printer (if the PIN code authorization is activated, it is by default), and to…
Universal Printer Endpoint (UPE)
Configuration » Creating Virtual Printers Print Queues » Universal Printer Endpoint (UPE)
Universal Printer Endpoint Universal Printer Endpoint (UPE) is an optional component installed on a Windows instance that has TCP-IP access to printers on the network to pull print jobs from Celiveo 365 Cloud services, and to provide a secure Cloud support to some…
Modifying the ID Code/PIN Authentication for Printers
Configuring the User Authentication » Modifying the ID Code/PIN Authentication for Printers
An ID Code is like a PIN code, it allows users to authenticate on printers by entering a 4 to 8 characters unique number (i.e. 45934) or suite of characters (i.e. E93US). Authentication using ID Code is activated by default in Celiveo 365 and it co-exists with…
Lexmark eSF
Printers and readers supported by Celiveo 365 » Printers with on-screen Celiveo 365 integration » Lexmark eSF
This section provides the information regarding the prerequisites, specific settings to be made on the Lexmark printers (compatible with eSD SDK) to use them with Celiveo 365. System Requirements Lexmark printers that support solutions based on the eSF SDK support…
HP LaserJet FutureSmart 4 and 5
Printers and readers supported by Celiveo 365 » Printers with on-screen Celiveo 365 integration » HP LaserJet FutureSmart 4 and 5
This section provides the information regarding the prerequisites, specific settings to be made on the HP FutureSmart printers to use them with Celiveo 365. System Requirements HP FutureSmart 4 and 5 printers support the Celiveo 365 embedded printer agent, you can…
Configuration
Configuration
This sections details all configuration procedures for the Celiveo 365 solution. First steps Printers supported by Celiveo 365 Managing printers Configure Printer Specific Information Tag Printers and Users Place or Locate Printers on a Floor Plan Synchronize…
Configure Printer Specific Settings
Configuration » Adding printers to your Celiveo 365 portal » Configure Printer Specific Settings
The Printer Settings dialog is accessible from the Printer menu. The information you specify for each printer differs from one printer to another. Common Settings Advanced Settings Common Settings Stealth Mode: This feature allows you to securely print…
ID, release print jobs on printers with the Celiveo embedded agent
» ID, release print jobs on printers with the Celiveo embedded agent
The following steps apply to printers where the Celiveo embedded agent has been installed by the Web Admin For printers that do not accept the Celiveo Print agent, read that chapter. Authentication on the printer Authentication on the printer can be performed…
Print from mobile (iOS, Android)
Cloud Print with Celiveo 365 » Print from mobile (iOS, Android)
Corporate Cloud Pull Printing is now possible on Android and iOS, secure and easy Load the Celiveo Mobile Print app on your iOS or Android mobile, to add secure Cloud Pull capability Celiveo Mobile app for iOS Celiveo Mobile app for Android Entra ID…
Authentication Profiles
Configuring the User Authentication » Authentication Profiles
Contents About Authentication Profiles What are Authentication Profiles? Settings Specified in an Authentication Profile Authentication Profiles in Access Control Rules Optimizing Authentication for Large Organizations How to… Create a…
The Universal Printer Endpoint (UPE) to support any IPP 2.x printer
Printers and readers supported by Celiveo 365 » Printers without on-screen Celiveo 365 integration » The Universal Printer Endpoint (UPE) to support any IPP 2.x printer
Network printers that don’t support the Celiveo 365 embedded agent can still be used for print jobs release, if they fully support the IPP 2.0 protocol. That high-security service is provided through the installation of a Windows service on the network, that uses…
Installing the Celiveo 365 Admin Browser Agent (ABA)
Configuration » Installing the Celiveo 365 Admin Browser Agent (ABA)
The Admin Browser Agent is a secure module that is installed as an accessory to the browser used by the Celiveo 365 administrator or technician. That module finds, imports, deletes printers, and loads embedded agents in the printers. Those must be on networks…
Access Control Rules
Configuring the User Authentication » Access Control Rules
Contents About Access & Control Rules What are Access Control Rules? Unlock a Function for Unrestricted Access Authorize a Function for a Specific Group of Users Combining Access Control Rules and Assigning them to Printers How…
Celiveo 365 Subscription
Subscription and Licensing » Celiveo 365 Subscription
Celiveo 365 is a SaaS and therefore needs a subscription. Please read about the Subscription and Permissions before subscribing. Subscription process Go to https://subscribe.celiveo365.com. Click the Buy now button to subscribe or the Try for free 1 month button.…
Fujifilm
Printers and readers supported by Celiveo 365 » Printers with on-screen Celiveo 365 integration » Fujifilm
This section provides the information regarding Celiveo 365 interface with FujiFilm printers prerequisites and specific settings. System Requirements • Celiveo 365 is compatible with Fujifilm Apeos 7.2 and newer MFPs with on-screen interface that integrates with…
Favorite printers
Celiveo 365 Mobile (Print Portal and Mobile Apps) » My Celiveo » Favorite printers
This view allows you to define and modify the settings of your favorite printers appearing on the Print-Web app https://print.celiveo365.com . *Your preferred printer are not shared between devices, that allows to have different preferred printers on your smartphone…
Tracking Reports
Celiveo 365 Tracking » Tracking Reports
Celiveo 365 tracks and records in its database a large amount of data from printers and print activities. You can select the period and the type of data you wish to see and generate a tracking report that contains the selected information. To generate a Tracking…
Configure macOS with Microsoft Enterprise SSO
Configuration » Creating Virtual Printers Print Queues » macOS Celiveo Virtual Printer 365 » Configure macOS with Microsoft Enterprise SSO
Microsoft’s Enterprise Single Sign-On (SSO) Solution Microsoft has introduced its Enterprise SSO solution for Apple devices, supporting iOS, iPadOS, and macOS through Azure Entra ID accounts. This feature seamlessly integrates with the applications previously…
Installation of the Admin Browser Agent
Troubleshooting » Installation of the Admin Browser Agent
The Celiveo Admin Browser Agent is needed on the administrator Windows PC, it is invoked by the browser to perform local tasks with printers, such as discovery and installation of the Celiveo embedded printer agent. The browser verifies the ABA is installed and if not,…
Troubleshooting
Troubleshooting
Celiveo 365 troubleshooting is possible through screen messages, log files and the Celiveo 365 Web Admin log dashboard. The logs location is indicated in each of the following chapters. Verifying the connection to Cloud endpoints Subscription Installation of the Admin…
Create macOS CVP365
Configuration » Creating Virtual Printers Print Queues » macOS Celiveo Virtual Printer 365 » Create macOS CVP365
Create a macOS Virtual Printer 365 Queue in the Web Admin portal You set up a CVP365 Virtual Printer in the Celiveo 365 Web Admin, to generate a secure installation package that will create a local printer connected the the Cloud using certificate-based…
Create WinCVP 365
Configuration » Creating Virtual Printers Print Queues » Windows Virtual Printer 365 (Beta) » Create WinCVP 365
Create a Windows Virtual Printer 365 Queue in the Web Admin portal You set up a WinCVP 365 in the Celiveo 365 Web Admin, to generate a secure installation package that will create a local printer connected the the Cloud using certificate-based Zero-Trust-Access…
Place or Locate Printers on a Floor Plan
Configuration » Adding printers to your Celiveo 365 portal » Place or Locate Printers on a Floor Plan
The Floor Plan is tied to the combination of settings that are current at the time the Floor Plan is imported. As such, ensure that tags are defined before you begin this exercise. Contents Import a Floor Plan and Place a Printer on It Place Another Printer on…
Card readers for Universal Print with Celiveo 365
Printers and readers supported by Celiveo 365 » Card readers for Universal Print with Celiveo 365
These USB card readers are supported natively by Celiveo 365; no manual setup is required on the printer: Manufacturer Model Protocol VID/PID Agent for Fujifilm Agent for HP Agent for Lexmark Agent for Ricoh Agent for Xerox…
Install WinCVP 365
Configuration » Creating Virtual Printers Print Queues » Windows Virtual Printer 365 (Beta) » Install WinCVP 365
Manual Installation For manual installation the WinCVP 365 installer uses a configuration and certificate pfx files to install the WinCVP 365. Note: the configuration and certificate pfx files need to be on the same folder as the WinCVP 365 installer. Locate the…
PIN Portal
Change Log » PIN Portal
ID Changes / Improved ID Added Features ID Defect Fix ID Removed PIN PORTAL 2025-04-25 [8.9.197.2] C365-25A ID Changes / Improved NA No change PIN PORTAL 2024-07-16 [8.9.175.2]…
Microsoft Universal Print Queues: create and deploy
Configuration » Creating Virtual Printers Print Queues » Microsoft Universal Print Queues: create and deploy
Create Microsoft Universal Print Queues When you set up a Celiveo 365 MUP Virtual Printer, the Web Admin generates a Virtual Printer in Microsoft Universal Print that is visible as a native Cloud printer on the Win10/11 PC connected to your corporate domain. When…
MacOS Celiveo Virtual Printer 365
Change Log » MacOS Celiveo Virtual Printer 365
ID Changes / Improved ID Added Features ID Defect Fix ID Removed 2025-04-25 – macOS CVP 365 [1.12.23] C365-25A ID Changed/Improved 32641/32094/32559 Optimized macCVP Print Queue…
Ports and Communications
Prerequisites for Celiveo 365 » Ports and Communications
This section details information about all Celiveo 365 components and protocols/ports used to access services and endpoints for day-to-day and one-time operations. Celiveo 365 Infrastructure Diagram !Outgoing dashed communication ID 9 10 11 12 15 are only…
Install macOS CVP365
Configuration » Creating Virtual Printers Print Queues » macOS Celiveo Virtual Printer 365 » Install macOS CVP365
macOS CVP365 Installation Deployment Types Deployment types available for the macOS CVP365: Manual Installation Automated Installation Manual Installation For manual installation the macOS CVP365 pkg installer uses the configuration plist and certificate pfx…
Configure Cost Definition Profiles
Celiveo 365 Tracking » Configure Cost Definition Profiles
A cost definition profile comprises of a collection of cost definitions for the various paper types. A cost definition refers to the cost of printing a single sheet for the selected paper type. When a user prints a document, these cost definitions are applied…
Ricoh SOP 2.x/3.x (coming soon)
Printers and readers supported by Celiveo 365 » Printers with on-screen Celiveo 365 integration » Ricoh SOP 2.x/3.x (coming soon)
Ricoh SOP 2.x/3.x printers support the Celiveo 365 embedded printer agent. This section provides the information regarding the prerequisites, specific settings to be made on the Ricoh SOP 2.x/3.x printers to use them with Celiveo 365. 1. Prerequisites Before you…
Celiveo 365 Tracking
Celiveo 365 Tracking
Celiveo 365: Gain Deep Insights with Powerful Print Tracking and Reporting Celiveo 365 goes beyond basic printing by providing a robust Tracking and Reporting tool that unlocks valuable insights into your organization’s printing habits. Understanding how…
Configure Email and OneDrive Settings in Web Admin
Celiveo 365 Scan » Configure Email and OneDrive Settings in Web Admin
Go to the Web Amin and login with your Entra ID print administrator administrator account. Under Printers select a supported printer in the printer list. Currently only Ricoh SOP 2.0, 2.5 and 3.0 devices support this feature. Press Access and Rules create or…